Long reduced to its purchase price, the cost of a product or service now deserves a more global reading.
This is the challenge of TCO (total cost of ownership ), an approach that makes it possible to integrate all the costs related to a purchase over its entire life cycle : use, maintenance, end of life, and even environmental and social externalities.
Still little mastered in organizations, TCO is nevertheless an essential lever for informing purchasing decisions and better understanding overall economic performance.
